Privacy Policy

MeraEV ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website meraev.com and use our services. We comply with the Digital Personal Data Protection Act, 2023 (DPDPA) and other applicable Indian data protection regulations. By using MeraEV, you consent to the data practices described in this policy.

We collect information in the following ways: Personal Information (voluntarily provided): • Name, email address, phone number, and city — when you fill out contact forms, dealer inquiry forms, or feedback forms • Vehicle preferences — when you use our AI recommendation tools • Account credentials — if you create a MeraEV account Automatically Collected Information: • Device type, browser type, operating system • IP address and approximate geographic location • Pages visited, time spent, referral URLs • Search queries used within our platform • Tool usage patterns (which calculators and tools you use) We do NOT collect: • Financial information (bank accounts, credit cards) • Government ID numbers (Aadhaar, PAN, passport) • Biometric data • Precise GPS location without your explicit consent

We use collected information to: • Provide and improve our EV research platform and AI tools • Respond to your inquiries and support requests • Connect you with authorized EV dealers when you submit a lead inquiry • Send relevant EV news and updates (only if you opt in) • Personalize your experience (e.g., city-specific pricing, relevant recommendations) • Analyze platform usage to improve our tools and content • Detect and prevent fraud, abuse, and security threats • Comply with legal obligations We do NOT: • Sell your personal data to third parties • Use your data for unsolicited telemarketing • Share your data with unrelated businesses

We share your information only in these circumstances: Dealer Inquiries: When you submit a "Get Quote" or "Contact Dealer" form, your name, phone, email, and vehicle interest are shared with the specific authorized dealer(s) you selected. We do not share your data with dealers you haven't contacted. Service Providers: We use trusted third-party services for analytics (Google Analytics), hosting (cloud infrastructure), email delivery, and customer support. These providers are contractually bound to protect your data. Legal Requirements: We may disclose information if required by law, court order, or government regulation, or to protect the rights, safety, or property of MeraEV or its users. Business Transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred as part of the business transaction. You will be notified of any such change. We never share your data with advertisers in a personally identifiable form.

We use cookies and similar technologies to: Essential Cookies: Required for the platform to function (session management, city selection, theme preferences). These cannot be disabled. Analytics Cookies: Help us understand how visitors use MeraEV (pages visited, time spent, popular tools). We use Google Analytics with IP anonymization enabled. Functional Cookies: Remember your preferences (selected city, recent searches, tool settings) to improve your experience. Advertising Cookies: Used to display relevant advertisements. We work with third-party ad networks that may place cookies on your browser. You can manage cookie preferences through your browser settings. Disabling cookies may affect some features of the platform.

We implement industry-standard security measures: • HTTPS/TLS encryption for all data in transit • Encrypted storage for sensitive personal data at rest • Regular security audits and vulnerability assessments • Access controls limiting employee access to personal data • Secure cloud infrastructure with automated backups • Rate limiting and DDoS protection While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will promptly notify affected users in the event of a data breach as required by law.

We retain your data for the following periods: • Contact form submissions: 2 years from submission date • Dealer lead inquiries: 1 year from submission date • Account data: Until you request account deletion • Analytics data: 26 months (anonymized after this period) • Cookie data: Varies by cookie type (session to 2 years) After the retention period, data is either permanently deleted or anonymized so it can no longer be associated with you.

Under the DPDPA 2023, you have the right to: • Access: Request a copy of the personal data we hold about you • Correction: Request correction of inaccurate or incomplete data • Erasure: Request deletion of your personal data (subject to legal retention requirements) • Withdraw Consent: Withdraw previously given consent for data processing • Grievance Redressal: File a complaint about our data practices • Nominate: Nominate another person to exercise your rights in case of death or incapacity To exercise any of these rights, email us at privacy@meraev.com with your request. We will respond within 30 days.

MeraEV is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will delete that information immediately. If you believe a child has provided us with personal data, please contact us at privacy@meraev.com.

MeraEV contains links to third-party websites including dealer websites, charging network portals, and financial service providers. This Privacy Policy applies only to MeraEV. We are not responsible for the privacy practices of third-party websites. We encourage you to read the privacy policies of any third-party sites you visit through our links.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or for other operational reasons. Material changes will be communicated via: • A prominent notice on our website • Email notification (if you have an account) • Updated "Last Updated" date on this page We encourage you to review this page regularly. Continued use of MeraEV after changes constitutes acceptance of the updated policy.

For privacy-related questions, data requests, or concerns: • Privacy Officer Email: privacy@meraev.com • General Support: hello@meraev.com • Grievance Officer: grievance@meraev.com • Web: meraev.com/contact We aim to respond to all privacy inquiries within 30 days.